Refund & Cancellation Policy

1. General Policy

At AstroSaathi AI, we strive to provide high-quality astrological insights. However, due to the digital nature of our content, we generally do not offer refunds once a service has been accessed or a report has been generated. This policy helps us maintain fair pricing for all users.

Digital Goods Exception: By using the Service, you acknowledge that you are purchasing a non-tangible, irrevocable digital license to access content. Once the AI generates a response or a chart is displayed, the service is deemed "consumed".

2. Subscription Cancellations

If you have subscribed to a recurring plan (Monthly or Yearly):

• How to Cancel: You can cancel your subscription at any time via your account settings or the settings of the respective App Store (Google Play or Apple App Store).
• Cancellation Effectiveness: Cancellation stops future billing. Your access to premium features will continue until the end of the current billing cycle.
• No Partial Refunds: We do not prorate refunds for unused days in a billing cycle.

3. Refund Eligibility Criteria

We may consider refund requests only under the following exceptional circumstances:

• Technical Error: A technical failure on our end prevented the content from being delivered or rendered the app unusable, and our support team was unable to resolve the issue within 7 business days.
• Duplicate Charge: You were accidentally charged twice for the same transaction.

Note: Dissatisfaction with an astrological prediction (e.g., "I didn't like my forecast") is not grounds for a refund, as astrology is interpretive.

4. Specific Platform Rules (Apple & Google)

If you subscribed via a mobile app store, the transaction is managed by that platform, not us directly.

5. How to Request a Refund

If you meet the eligibility criteria above (and are not an iOS user), please contact us at:

Please allow up to 10 business days for us to review your request and process any approved refunds.